Search Repository Universitas Fort De Kock

Menurut WHO Keselamatan pasien didefinisikan sebagai tidak adanya bahaya yang
dapat dicegah pada pasien dan pengurangan risiko bahaya yang tidak perlu, terkait
dengan perawatan kesehatan ke tingkat minimum yang dapat diterima. Penelitian ini
bertujuan untuk Analisis Faktor Pelaporan Insiden Keselamatan Pasien Terhadap
Peningkatan Mutu Pelayanan di Rumah Sakit Islam Siti Rahmah Kota Padang Tahun
2025. Penelitian ini menggunakan penelitian mix method yang dilakukan di Rumah
Sakit Islam Siti Rahmah pada bulan Juli 2025. Sampel sebanyak 163 tenaga kesehatan
dan 7 Informan. Hasil penelitian menunjukkan dari 163 tenaga kesehatan
berpengetahuan rendah 51, sikap kurang baik 57, persepsi kurang baik 57, motivasi
kurang baik 43, kebijakan tidak berperan 46, budaya melapor kurang baik 91, mutu
pelayanan yang kurang baik 76. Analisis bivariat menunjukkan 112 pengetahuan yang
tinggi 33,9% mutu yang kurang baik, 120 motivasi yang baik 36,7% mutu yang kurang
baik, 86 budaya pelaporan yang baik 45,3% mutu yang kurang baik, analisis multivariat
yang paling berpengaruh variable pengetahuan dengan P Value 0,006

According to the World Health Organization (WHO), patient safety is defined as
the absence of preventable harm to a patient and the reduction of unnecessary risk of
harm associated with healthcare to an acceptable minimum. This study aims to analyze
the factors influencing patient safety incident reporting and its impact on the
improvement of service quality at Siti Rahmah Islamic Hospital in Padang City in 2025.
This research uses a mixed-methods approach, conducted at Siti Rahmah Islamic
Hospital in July 2025. The sample included 163 healthcare workers and 7 key
informants. The results show that among the 163 healthcare workers: 51 had low
knowledge, 57 had poor attitudes, 57 had poor perceptions, 43 had low motivation, 46
stated that policy played no significant role, 91 indicated a poor reporting culture, and
76 reported poor service quality. Bivariate analysis revealed: Among those with high
knowledge (112), 33.9% still reported poor service quality. Among those with good
motivation (120), 36.7% reported poor service quality. Among those with a good
reporting culture (86), 45.3% still reported poor service quality. Multivariate analysis
identified knowledge as the most influential variable, with a P-value of 0.006 < 0.05
and Odds Ratio (OR) of 2.516. Interview results indicated that lack of socialization and
guarantees of safety for reporters contributed to the low level of patient safety incident
reporting. Conclusion: Knowledge regarding patient safety incident reporting
significantly affects service quality improvement in hospitals, with a P-value < (0.05).
It is recommended that hospital management becomes more proactive in socializing the
importance of reporting and ensuring the safety of reporters, so that the reporting rate
of patient safety incidents can increase.