Search Repository Universitas Fort De Kock

Melalui kebijakan ini, fasilitas pelayanan kesehatan (Fasyankes) diwajibkan
menjalankan sistem pencatatan riwayat medis pasien secara elektronik. Mutu
dapat berarti suatu cara sederhana untuk meraih tujuan yang diinginkan, dengan
cara yang paling efektif dan efisien, dengan penekanan untuk memuaskan pembeli
atau konsumen. Tujuan penelitian ini adalah diketahuinya Hubungan Mutu
Pelayanan Program Elektronik Rekam Medis Terhadap Kualitas Pelayanan Rawat
Jalan di Poliklinik Rumah Sakit Umum Permata Hati Muara Bungo Tahun 2024.
Desain penelitian ini bersipatcross-sectional study. Pengambilan sampel dengan
Accidental sampling dengan jumlah sampel 97 orang. Pengumpulan data
menggunakan kuesioner dalam bentuk google form dan analisis data meliputi
hasil penelitian dengan menggunakan uji korelasi spearman rank (rho) diperoleh
Koefisien Korelasi (): 0,813, menunjukkan hubungan positif yang sangat kuat
antara Mutu Pelayanan Program Elektronik Rekam Medis Terhadap Kualitas
Pelayanan, Sig. (2-tailed): 0,000, menunjukkan bahwa hubungan tersebut sangat
signifikan secara statistik (p < 0,01) artinya terdapat hubungan yang sangat
signifikan antara Mutu Pelayanan Program Elektronik Rekam Medis Terhadap
Kualitas Pelayanan Rawat Jalan di Poliklinik Rumah Sakit Umum Permata Hati
dengan Koefisien Korelasi (): 0,813, menunjukkan hubungan positif yang sangat
kuat antara kedua variabel. Kesimpulan dari penelitian ini adalah Semakin tinggi
mutu pelayanan, semakin tinggi pula kualitas pelyanan ke pasien di Rawat Jalan
di Poliklinik Rumah Sakit Umum Permata Hati Muara Bungo. Saran diharapkan
Perkuat sistem RME untuk meningkatkan kualitas pelayanan, Lakukan evaluasi
berkala untuk memantau efektivitas RME, Pertimbangkan pengembangan fitur
RME tambahan.

Through this policy, healthcare facilities are required to implement an electronic
system for recording patient medical history. Quality can be defined as a simple
method to achieve desired goals in the most effective and efficient way,
emphasizing customer or consumer satisfaction. The objective of this study is to
determine the relationship between the quality of electronic medical record
program services and the quality of outpatient services at Permata Hati General
Hospital Polyclinic, Muara Bungo, in 2024. This study employs a cross-sectional
design. Sampling was conducted using accidental sampling, involving 97
respondents. Data collection utilized questionnaires distributed via Google Forms,
and data analysis included correlation tests using the Spearman rank (rho) test.
The correlation coefficient () was found to be 0.813, indicating a very strong
positive relationship between the quality of electronic medical record program
services and the quality of outpatient services. The significance value (Sig. 2-
tailed) was 0.000, showing that the relationship was statistically significant (p <
0.01). This indicates a very significant relationship between the quality of
electronic medical record program services and the quality of outpatient services
at Permata Hati General Hospital Polyclinic, with a correlation coefficient () of
0.813, reflecting a very strong positive relationship between the two variables.
The conclusion of this study is that the higher the service quality, the higher the
quality of services provided to outpatients at Permata Hati General Hospital
Polyclinic, Muara Bungo. Recommendations: strengthen the electronic medical
record (EMR) system to improve service quality, conduct regular evaluations to
monitor the effectiveness of the EMR system, consider developing additional
EMR features.