Search Repository Universitas Fort De Kock

Pelayanan Farmasi Klinik merupakan pelayanan kefarmasian yang bertanggung
jawab dan berinteraksi secara langsung kepada pasien untuk mencapai efektivitas dan
keamanan pengobatan pasien. Tujuan penelitian untuk mengetahui hubungan
sosiodemografi, pelayanan farmasi klinik, dan waktu tunggu dengan tingkat kepuasan
pelayanan kefarmasian di Puskesmas Tarok Kota Payakumbuh.
Metode penelitian ini ialah deskriptif analitik dengan pendekatan cross sectional.
Pengambilan sampel dengan metode Accidental Sampling yang dilaksanakan pada bulan
NovemberDesember 2023 di Puskesmas Tarok Kota Payakumbuh dengan jumlah sampel
230 responden. Pengambilan data menggunakan kuesioner dan lembar observasi, yang
kemudian dianalisa menggunakan uji chi square dan uji regresi logistic.
Hasil analisa univariat ialah usia dewasa 216 (93.9%), perempuan 183 (79.6%),
pendidikan tinggi 165 (71.7%), tidak bekerja 145 (63%), pasien lama 209 (90.9%),
pelayanan farmasi klinik kategori baik 117 (50.9%), waktu tunggu sesuai standar 228
(99.1%), tingkat kepuasan kategori tinggi 197 (85.7%). Hasil analisa bivariat tidak ada
hubungan sosiodemografi dan waktu tunggu, ada hubungan riwayat lama berobat
(p=0.01,OR=3.519), pelayanan farmasi klinik (p=0.000,OR=5.808) dengan tingkat
kepuasan pelayanan kefarmasian. Hasil analisa multivariate yaitu pelayanan informasi obat
(Exp (B) 9.274).
Kesimpulan pada penelitian ini, variabel yang berhubungan terdiri atas riwayat
lama berobat dan pelayanan farmasi klinik. Serta variabel yang berpengaruh ialah
pelayanan informasi obat. Saran yang diberikan kepada puskesmas untuk menambah
apoteker untuk mendukung pelaksanaan pelayanan farmasi klinik sesuai dengan standar
pelayanan kefarmasian puskesmas.

Clinical pharmacy services are crucial in directly interacting with patients
to ensure the effectiveness and safety of their medication. This study aims to
determine the relationship between sociodemographic factors, clinical pharmacy
services, and waiting time with the level of satisfaction with pharmaceutical
services at Puskesmas Tarok, Payakumbuh City.
The research employs a descriptive analytic method with a cross-sectional
approach. Data were collected through accidental sampling from November to
December 2023, involving 230 respondents. The data collection utilized

questionnaires and observation sheets, and the analysis was conducted using chi-
square and logistic regression tests.

The univariate analysis revealed that the majority of respondents were
adults (93.9%), female (79.6%), had higher education (71.7%), were unemployed
(63%), and were long-term patients (90.9%). The clinical pharmacy services were
rated as good by 50.9%, and 99.1% reported waiting times within standard limits.
A high level of satisfaction was reported by 85.7% of respondents. The bivariate
analysis showed no significant relationship between sociodemographic factors and
waiting time with satisfaction. However, there was a significant relationship
between the duration of treatment history (p = 0.01, OR = 3.519) and clinical
pharmacy services (p = 0.000, OR = 5.808) with the level of satisfaction. The
multivariate analysis identified that the provision of drug information had the
highest impact (Exp(B) = 9.274).
In conclusion, the study found that the duration of treatment history and
clinical pharmacy services were significant factors influencing satisfaction, with
the provision of drug information being the most influential variable. It is
recommended that Puskesmas Tarok consider increasing the number of
pharmacists to support the delivery of clinical pharmacy services in line with
established standards.