Search Repository Universitas Fort De Kock

Kepuasan pasien adalah hasil penilaian dalam bentuk respon perasaan senang dan puas pada pasien karena terpenuhinya harapan dan keinginannya dalam menggunakan dan mendapatkan pelayanan kesehatan. Berdasarkan hasil survei awal, pasien mengatakan kepuasan pasien masih belum tercapai sepenuhnya dikarenakan pelayanan yang diberikan belum maksimal seperti kepedulian petugas yang masih kurang dan sarana prasarana yang masih terbatas. Tujuan penelitian ini adalah untuk mengetahui apakah ada hubungan mutu pelayanan kesehatan terhadap kepuasan pasien poli penyakit dalam di RSUD Padang Panjang tahun 2022. Metode penelitian adalah penelitian deskriptif analitik dengan desain cross sectional study. Penelitian ini adalah jenis penelitian kuantitatif. Populasi pada penelitian ini adalah sebanyak 3.041 pasien dengan jumlah sampel sebanyak 192. Pengambilan sampel menggunakan teknik accidental sampling. Penelitian dilakukan pada bulan juli sampai dengan agustus 2022. Data kepuasan pasien reliability, responsivness, assurance, empathy, tangible dan waktu tunggu didapatkan menggunakan kuisioner. Analisis data yaitu teknik univariat dan bivariat dengan uji chi-square dengan = 0,05. Hasil penelitian yang didapatkan yaitu bahwa ada hubungan mutu pelayanan kesehatan terhadap kepuasan pasien dengan hasil univariat yaitu 104 (54.2%) respoden yang puas, 111 (57.8%) reliability baik, 107 (55.7%) responsivness baik, 116 (60.4%) assurance baik, 119 (62%) empathy baik, 105 (54.7%) tangible baik, 97 (50.5%) waktu tunggu baik. Dan hasil bivariat dengan nilai yaitu reliability (p value = 0,006), responsivness (p value = 0,000), assurance (p value = 0,002), empathy (p value = 0,003), tangible (p value = 0,000), dan waktu tunggu (p value = 0,000). Dapat disimpulkan bahwa mutu pelayanan yang paling beresiko terhadap kepuasan pasien adalah dimensi waktu tunggu dengan OR =5,131. Diharapkan petugas memberikan informasi kepada pasien tentang keadaan rumah sakit dan dokter yang bertugas kenapa masih belum dimulai pelayanan padahal sudah memasuki jam kerja, agar pasien tidak menganggap petugas tidak profesional dan tidak tepat waktu.

Patient satisfaction is the result of an assessment in the form of a response to feelings of pleasure and satisfaction in patients because of the fulfillment of their hopes and desires in using and obtaining health services. Based on the results of the initial survey, the patient said that patient satisfaction was still not fully achieved because the services provided were not optimal, such as the lack of awareness of officers and limited infrastructure.The purpose of this research is this study aims to determine whether there is a relationship between the quality of health services and the satisfaction of internal medicine polyclinic patients at Padang Panjang Hospital in 2022.The research method isanalytic descriptive research with cross sectional study design. This research is a type of quantitative research. The population in this study were 3,041 patients with a total sample of 192. Sampling used accidental sampling technique. The research was conducted from July to August 2022. Data on patient satisfaction reliability, responsiveness, assurance, empathy, tangible and waiting time were obtained using a questionnaire. Data analysis is univariate and bivariate techniques with chi square test with = 0.05. The results obtained are that there is a relationship between the quality of health services and patient satisfaction with univariate results, namely 104 (54.2%) satisfied respondents, 111 (57.8%) good reliability, 107 (55.7%) good responsiveness, 116 (60.4%) good assurance. , 119 (62%) empathy is good, 105 (54.7%) tangible is good, 97 (50.5%) waiting time is good. And the bivariate results with values namely reliability (p value = 0.006), responsiveness (p value = 0.000), assurance (p value = 0.002), empathy (p value = 0.003), tangible (p value = 0.000), and waiting time ( p-value = 0.000). It can be concluded that the quality of service that is most at risk for patient satisfaction is the waiting time dimensi on with OR = 5.131. It is expected that the officer will provide information to patients about the condition of the hospital and the doctor on duty, why the service has not started yet even though it has entered working hours, so that patients do not think that the officer is unprofessional and not on time.