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Pelayanan ANC berkualitas dan bermutu mempunyai peranan yang penting dalam upaya menurunkan angka kematian ibu dan bayi. Dalam upaya meningkatkan mutu layanan kesehatan, maka dibutuhkan pengukuran tingkat kepuasan pasien yang akurat. Penilaian terhadap pelaksanaan pelayanan kesehatan ibu hamil dapat dilakukan dengan melihat cakupan K1 dan K4. di Kota Sungai Penuh sebanyak 98,04% wanita hamil yang melakukan kunjungan antenatal care (K-1) di fasilitas kesehatan dan kunjungan antenatal care (K-4)
sebesar 94,01%. Tujuan Penelitian ini Untuk mengetahui Hubungan Kualitas Pelayanan Antenatal Care 14T Terhadap Kepuasan Pasien di Kota Sungai Penuh Tahun 2021. Penelitian ini adalah penelitian kuantitatif dengan desain penelitian Cross Sectional, dilakukan di Puskesmas se-Kota Sungai Penuh pada bulan Juli-Agustus 2021. Populasi seluruh Ibu hamil poli kebidanan di Kota Sungai Penuh. Pengumpulan data dengan cara mengambil langsung informasi dari responden. Analisis dengan uji Chi Square Hasil penelitian menunjukkan bahwa terdapat hubungan antara variabel pelayanan ANC 14T,
Reliability pelayanan ANC, assurance pelayanan, responsiveness pelayanan ANC, empathy pelayanan ANC, tangible pelayanan ANC dengan kepuasan ibu hamil. Kesimpulannya Diharapakn Puskesmas di Kota Sungai Penuh lebih meningkatkan kualitas pelayanan ANC baik dari segi pelayanan ANC 14 T, Reliability pelayanan ANC, assurance pelayanan, responsiveness pelayanan ANC, empathy pelayanan ANC, dan tangible pelayanan ANC sehingga ibu hamil mampu bersalin dengan aman, dan nyaman serta ibu hamil merasa puas dengan pelayanan yang didapatkan.

Quality and quality ANC services have an important role in efforts to reduce maternal and infant mortality. In an effort to improve the quality of health services, it is necessary to measure the level of patient satisfaction accurately. Assessment of the implementation of health services for pregnant women can be done by looking at the coverage of K1 and K4. in Sungai Penuh, there were 98.04% of pregnant women made antenatal care visits (K-1) at health facilities and 94.01% antenatal care visits (K-4). The purpose of this study was to
determine the relationship between the quality of 14T Antenatal Care and Patient Satisfaction in Sungai Penuh City in 2021. The type of this study was quantitative study with cross-sectional research design. It was conducted at community health centers in Sungai Penuh on July-August 2021. The population was all pregnant mothers in obstetrics in Sungai Penuh. The data were collected through information directly from respondents. Then, it was analyzed by Chi Square test. The results showed that there was a relationship
between the variables of ANC 14T services, reliability of ANC services, service assurance, responsiveness of ANC services, empathy for ANC services, tangible ANC services and satisfaction of pregnant women. In conclusion, it is hoped that community health centers in Sungai Penuh improve the quality of ANC services both in terms of ANC 14T services, reliability of ANC services, service assurance, responsiveness of ANC services, empathy for ANC services, and tangible ANC services so that pregnant women are able to give birth safely, and comfortably and pregnant women are satisfied with the services they get.