Search Repository Universitas Fort De Kock

Mutu pelayanan erat hubungannya dengan kepuasan pelanggan. Dalam upaya
meningkatkan mutu layanan kesehatan, maka dibutuhkan pengukuran tingkat kepuasan pasien yang akurat yang meliputi : tangibles, reliability, responsiveness, assurance, dan emphaty. Banyak faktor yang dapat mempengaruhi seseorang merasa puas atas pelayanan Penelitian ini bertujuan untuk mengetahui faktor-faktor yang berhubungan dengan kepuasaan pelayanan antenatal di Puskesmas Sungai Tutung Kabupaten Kerinci Tahun 2020. Desain penelitian ini bersifat deskriptif analitik kepada seluruh ibu hamil di
Desa Sungai Tutung Kecamatan Air Hangat Timur sebanyak 236 orang dengan
pengambilan sampel secara accidental sampling. Instrumen yang digunakan adalah kuesioner dengan pengolahan data dilakukan dengan teknik komputerisasi dan analisa secara univariat dan bivariat dengan uji chi-square.
Dari hasil analisa univariat diperoleh sebanyak 82,9% dimensi tangiabel digunakan, 52,9% dimensi realibility kategori tinggi, 58,6% dimensi assurance
kategori baik, 72,9% dimensi responsiveness kategori baik, 68,6% dimensi emphaty kategori baik dan 77,1% puas dengan pelayanan pemeriksaan ANC. Dari hasil uji statistik menunjukan terdapat hubungan yang bermakna antara dimensi tangible (p value 0,023 dan OR 4,800), dimensi reliability (p value 0,024 dan OR 4,714), dimensi assurance (p value 0,005 dan OR 6,529), dimensi responsiveness (p value 0,008 dan OR 5,657), dan dimensi emphaty (p value 0,033 dan OR 4,055) dengan kepuasaan Ibu Hamil dalam pelayanan kebidanan. Dapat disimpulkan dimensi responsiveness berpengaruh besar terhadap kepuasaan Ibu Hamil dalam pelayanan kebidanan di Puskesmas Sungai Tutung Kabupaten Kerinci Tahun 2020. Saran bagi di Puskesmas Sungai Tutung agar meningkatkan pelayanan kebidanan khususnya ANC yang lebih baik agar mutu pelayanan meningkat seiring dengan meningkatnya minat ibu hamil melakukan pemeriksaan ANC ke Puskesmas.

Service quality is closely related to customer satisfaction as an effort to improve the quality of health services. It is also necessary to measure the level of accurate patient satisfaction which includes: tangibles, reliability, responsiveness, assurance, and empathy. Many factors can influence a person to feel satisfied with service. This study aimed to determine Factors Related to Antenatal Services Satisfaction at Sungai Tutung Community Health Center, Kerinci Regency, 2020. It was descriptive analytic to all pregnant women in Sungai Tutung Community Health Center, Kerinci Regency. 236 people were chosen as the samples by using accidental sampling. The instrument was a questionnaire and it was analyzed by computerization by using univariate and bivariate analysis with the chi-square test. From the results of the univariate analysis, it was found that 82.9% of the tangiabel dimension was used, 52.9% of the reliability dimension was high, 58.6% of the assurance dimension was good, 72.9% was the responsiveness dimension of the good category, 68.6% of the empathy dimension was in the good category and 77.1% satisfied with the ANC examination service. From the results of statistical tests, there was a significant relationship between tangible dimensions (p value 0.023 and OR 4.800), reliability dimension (p value 0.024 and OR 4.714), assurance dimension (p
value 0.005 and OR 6.529), responsiveness dimension (p value 0.008 and OR 5,657), and dimensions of empathy (p value 0.033 and OR 4.055) toward satisfaction of pregnant women in midwifery services. It can be concluded that the responsiveness dimension was a major effect on the satisfaction of pregnant women in midwifery services at Sungai Tutung Community Health Center, Kerinci Regency, 2020. It is suggested to the health officers to improve
midwifery services, especially better ANC, so that the quality of service increases along with the increasing interest of pregnant women to carry out ANC examinations.