Search Repository Universitas Fort De Kock

Rendahnya kualitas layanan dapat mempengaruhi mutu Antenatal Care. Mutu Antenatal Care dapat dilihat dari bagaimana kualitas layanan yang diterima oleh ibu hamil. Layanan Antenatal Care yang berkualitas dapat mendeteksi dini dan menurunkan resiko yang terjadi pada ibu hamil selama kehamilannya. Di Puskesmas Guguk Panjang, salah satu puskesmas yang ada di Kota Bukittinggi dengan jumlah ibu hamil terbanyak. Tujuan penelitian ini untuk menggambarkan kualitas layanan Antenatal Care di Puskesmas Guguk Panjang Kota Bukittinggi Tahun 2019. Penelitian ini menggunakan metode penelitian deskriptif. Penelitian dilakukan di Puskesmas Guguk Panjang. Populasinya adalah seluruh ibu hamil yang mendapatkan pelayanan Antenatal Care oleh Bidan di Puskesmas Guguk Panjang. Teknik pengambilan sampel secara accidental sampling. Hasil analisa univariat menunjukkan bahwa 50% responden merasa pelayanan Antenatal Care pada dimensi wujud nyata (Tangible) yang diberikan oleh bidan sudah berkualitas. 50% responden merasa pelayanan Antenatal Care pada dimensi kehandalan (Reliability) yang diberikan oleh bidan sudah berkualitas. 50% responden merasa pelayanan Antenatal Care pada dimensi ketanggapan (Responsiveness) yang diberikan oleh bidan sudah berkualitas. 63.6% responden merasa pelayanan Antenatal Care pada dimensi perhatian (Empathy) yang diberikan oleh bidan sudah berkualitas. 54.5% responden merasa pelayanan Antenatal Care pada dimensi jaminan (Assurance) yang diberikan oleh bidan tidak berkualitas. Untuk dapat menjaga dan meningkatkan kualitas layanan Antenatal di Puskesmas, dapat dilakukan dengan melengkapi fasilitas dan peralatan kebidanan yang ada. Serta tenaga kesehatan perlu untuk meningkatkan empati, ketanggapan serta kehandalan dalam melayani pasien.

The low quality of service can affect the quality of Antenatal Care. The quality of Antenatal Care can be seen from the quality of services received by pregnant women. It can detect early and reduce the risks occur in pregnant women during pregnancy. Guguk Panjang Community Health Center is one of the health centers in Bukittinggi with the highest number of pregnant women. The purpose of this study was to describe the Antenatal Care Services Quality in Guguk Panjang Community Health Center Bukittinggi, 2019. This study used descriptive research method. It was conducted Guguk Panjang Community Health Center. The populations were all pregnant women who receive Antenatal Care services by midwives. The results of the univariate analysis showed that 50% of respondents felt that Antenatal Care services in tangible provided by the midwives were high quality. Then, 50% of them felt that Antenatal Care services on the reliability dimension were high quality. After that, 50% of respondents felt that responsiveness dimension provided by midwives were high quality. Next, 63.6% of respondents stated that Antenatal Care services in attention (Empathy) provided by midwives were high quality. Last, 54.5% of respondents felt that Antenatal Care services on the Assurance dimension provided by midwives were not qualified. In order be to maintain and improve the quality of Antenatal services in community health center, it is important to the midwife to complete the existing midwifery facilities and equipment. Then, health workers need to increase empathy, responsiveness and reliability in serving patients.