Search Repository Universitas Fort De Kock

Kepuasan pasien adalah respon pelanggan terhadap ketidaksesuain antara tingkat kepentingan sebelum dilakukan layanan dengan kinerja actual yang dirasakan setelah layanan.Survei dari BPM dan BPM didapatkan hasil bahwa, 14 dari 20 ibu bersalin mengatakan tidak puas, sedangkan 6 diantaranya mengatakan puas terhadap pelayanan bidan. Tujuan penelitian untuk Faktor-Faktor Yang Mempengaruhi Tingkat Kepuasan Ibu Bersalin di BPM R DAN BPM B di Kota Bukittinggi Tahun 2019. Metode penelitian analitik dengan desain total sampling. Populasi adalah seluruh ibu bersalin pada bulan Juli. yang ada di di BPM R DAN BPM B dengan sampel 40 orang. Pengumpulan data menggunakan kuesioner. Analisis data secara univariat dan bivariat dengan uji chi square dengan =0,05. Dari hasil penelitian didapatkan distribusi frekuensi16 (40,0%) kurang puas,13 (32.5%) kenyamanan kurang baik, 16 (40,0%) mengatakan harga/biaya persalinan tidak terjangkau. dan 19 responden (47.5%) komunikasi Terapeutik bidan kurang baik. Dari hasil penelitian terdapat hubungan antara emosional (p=0.003OR=11,667), harga/biaya(p=0,041 OR=5,000)dan komunikasi Terapeutik (p=0.002OR=13,000). Dapat disimpulkan bahwa terdapat hubungan antara emosional, harga/biaya dan komunikasi Terapeutik dengan kepuasan ibu bersalin. Diharapkan kepada bidan untuk meningkatkan pemantauan berkala pada 6-8 jam post partum secara objektif. Hal ini bertujuan untuk pemantauan keadaan keadaan ibu sekaligus pemberian pemberian informasi kesehatan dalam mengatasi permasalahan ibu.

Patients satisfaction is the customer's response to the discrepancy between the level of importance before and after the service. Based on preliminary surveys in BPM and BPM, it was obtained that from 20 mothers, 14 of them stated that they did not satisfy with the services. Mean while, 6 of them were satisfy with midwife services. The purpose of this study was to determine Some Factors that Affect Maternal Satisfaction in BPM R and BPM B in Bukittinggi, 2019. Analytic method with total sampling design had been used as the design of this study. The populations were all mothers who gave birth on July in BPM R and BPM B. They were 40 people. The data were collected by using questionnaire. Then, it was analyzed by univariate and bivariate data analysis with chi square test with = 0.05. The results of the study found that 40.0% of the respondents were less satisfied. Then, 13 (32.5%) of them did not have good convenience . Next, 16 or 40.0% of the respondents said the cost of delivery was not affordable. After that, 19 or 47.5% of them stated that midwives therapeutic communication were not good. Moreover, there was a correlation between convenience (p = 0.003OR = 11.667), price (p = 0.041 OR = 5,000) and therapeutic communication (p = 0.002OR = 13.000). In short, it can be concluded that there is a relationship between convenience, price / cost and therapeutic communication toward maternal satisfaction. It is expected that midwives to increase regular monitoring at 6-8 hours post partum. This aims to monitor the mother's condition and provide health information in overcoming maternal problems.