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Puskesmas Lolo merupakan puskesmas yang cakupan kunjungan balita sebesar 56,01 % dari target 90 %. Rendahnya cakupan kunjungan balita keposyandu merupakan rendahnya kualitas pelayanan yang diberikan yang tidak sesuai dengan harapan pengguna layanan. Penelitian ini bertujuan untuk mengetahui hubungan kualitas pelayanan dengan kunjungan balita keposyandu. Penelitian ini merupakan penelitian Deskriptif Analitik, dengan desain Cross secsional Study, populasi dalam penelitian ini sebanyak 518, sampel dalam penelitian ini sebanyak 226, tekhnik pengambilan sampel adalah Simple Random Sampling kemudian ditentukan dengan Proportional Strafied Random Sampling. Pengumpulan data dilakukan menggunakan Kuesioner yang dilakukan pada bulan April Mei 2019 di Wilayah Kerja Puskesmas Lolo Kabupaten Kerinci Tahun 2019 data dianalisis secara univariat dan bivariat menggunakan uji Chi-Square. Analisis univariat dari 226 responden diketahui 54,4 % bukti fisik kurang baik, 57,5 % kehandalan kurang baik, 55,8 % daya tanggap kurang baik, 51,3 % jaminan kurang baik, 52, 2 % empati kurang baik dan 52,2 % kunjungan balita tidak sesuai standar. Analisis bivariat diketahui hubungan kualitas pelayanan dengan kunjungan balita ke posyandu adalah bukti fisik (p Value = 0,000 dan OR = 4,123), kehandalan (p Value = 0,000 dan OR = 7,026), daya tanggap (p Value = 0,000 dan OR = 7,790), jaminan (p Value = 0,000 dan OR = 3,729), perhatian (p Value = 0,000 dan OR = 12,17) disimpulkan ada hubungan yang signifikan antara kualitas pelayanan dengan kunjungan balita ke posyandu. Dapat disimpulkan bahwa dengan baiknya kualitas pelayanan yang diberikan kepada pasien maka semakin tinggi angka kunjungan balita ke posyandu, dan disarankan agar petugas pemberi layanan di posyandu wilayah kerja puskesmas lolo lebih meningkatkan kualitas pelayanan di posyandu agar bisa meningkatkan capaian kunjungan balita sesuai dengan target yang ditetapkan.

Lolo Community Health Center is a health center that has56.01% visits of toddlers with the target 90%. The low coverage toddler visits indicated that the low quality of services provided. It may not line with the expectations of service users. This study aimed to determine The Correlation between Service Quality and Toddler Visits to Integrated Services Pos in Lolo Community Health Center Kerinci District in 2019. The type of this study was descriptive analytical research with crosssectional design.It was conducted on April - May 2019 in Lolo Community Health Center Kerinci District Work Area In 2019. The populationswere 518. Then, 226 people had been chosen as the sample. They had been chosen by using simple random sampling then determined by Proportional Strafed Random Sampling. The data were collected throughquestionnaire. Then, it was analyzed by univariate and bivariate by using Chi-Square test. Univariate analysis found that 54.4% of physical evidence was poor. Then, 57.5% of reliability was poor. After that, 55.8% of responsiveness was poor. Next, 51.3% of guarantees were poor. Then, 52, 2% of empathy was poor and 52, 2% of under-five visits werenot based on standard. Moreover, Bivariate analysis revealed that there was relationship between the quality of Tangible (p Value = 0,000 and OR = 4,123), reliability (p Value = 0,000 and OR = 7,026), responsiveness (p Value = 0,000 and OR = 7,790), Assurance (p Value = 0,000 and OR = 3,729), Empathy (p Value = 0,000 and OR = 12.17) toward toddlersvisit of to integrated services post. In short, it can be concluded that the better quality of services provided to patients increases the number of visits of children under five to integrated services post. Then, it is recommended that service providers in Lolo Community Health Center to improve the quality of services in order to improve the achievement of toddlers visits according to the targets set.