Search Repository Universitas Fort De Kock

Pelayanan kesehatan bermutu merupakan pelayanan berorientasikan kepuasan pelanggan. Cakupan kunjungan nifas dilakukan selama tiga kali dalam jangka waktu 42 hari. Guna tercapainya cakupan kunjungan nifas lengkap, harus senantiasa membuat ibu nifas puas dengan pelayanan yang diberikan. Kunjungan nifas lengkap di Pustu dan Polindes Kanagarian Tanjung Barulak hanya 54,5% belum mencapai target yang diharapkan 95%. Tujuan dari penelitian ini adalah untuk mengetahui hubungan mutu pelayanan nifas dengan tingkat kepuasan ibu nifas. Penelitian ini bersifat deskriptif analitik dengan menggunakan pendekatan cross sektional dimana pengumpulan variabel independent dan variabel dependent dilakukan secara bersamaan. Teknik pengambilan sampel menggunakan cara total sampling. Jumlah sampel sama dengan populasi yakni semua ibu nifas yang telah mendapatkan pelayanan nifas dengan jumlah sampel 51 orang. Penelitian dilakukan pada 12 Februari sampai 31 Maret 2016 di Kanagarian Tanjung Barulak Wilayah Kerja Puskesmas Tanjung Emas Kabupaten Tanah Datar. Data yang terkumpul kemudian dianalisis secara univariat dan bivariat dengan memakai uji Chi-Square. Hasil penelitian ini menunjukkan ada hubungan antara mutu pelayanan nifas dimensi bukti fisik (0,001<0,05), dimensi kehandalan (0,003<0,05), dimensi daya tanggap (0,000<0,05), dimensi jaminan (0,005<0,05), dimensi empati (0,003<0,05) dengan kepuasan ibu nifas. Kesimpulan penelitian adalah terdapat hubungan bermakna antara mutu pelayanan nifas (bukti fisik, kehandalan, daya tanggap, jaminan, dan empati) dengan kepuasan ibu nifas di kanagarian Tanjung Barulak Wilayah Kerja Puskesmas Tanjung Emas tahun 2016. Saran yang dapat diberikan diharapkan Pustu dan Polindes di Kanagarian Tanjung Barulak lebih meningkatkan mutu pelayanan nifas serta melakukan survey kepuasan klien secara berkala dan berkesinambungan.

Quality health care is a service oriented customer satisfaction. Coverage of postpartum visits conducted over three times within a period of 42 days. In order to achieve complete coverage postpartum visits, should make continuous puerperal women are satisfied with the services provided. Full postpartum visits in auxiliary community health centers and village maternity at Kanagarian Tanjung Barulak only 54.5% have not yet reached the expected target of 95% The aim of this study was to determine the relationship of service quality with satisfaction levels postpartum mothers. This is a descriptive study using cross sectional approach where the collection of independent variables and the dependent variable is done simultaneously. The sampling technique using total sampling. The number of samples is equal to the population of all postpartum mothers who have received postpartum care with a sample of 51 people. The study was conducted on February 12 until March 31, 2016 at Kanagarian Tanjung Barulak working area community health centers Tanjung Emas Tanah Datar. The collected data were analyzed using univariate and bivariate using Chi-square test. The results showed no relationship between service quality dimensions postpartum physical evidence (0.001 <0.05), the dimensions of reliability (0.003 <0.05), the dimension of responsiveness (0.000 <0.05), assurance dimensions (0.005 <0.05 ), the dimensions of empathy (0.003 <0.05) and satisfaction postpartum mothers. Conclusion of the study is that there is a significant relationship between postpartum service quality (tangibles, reliability, responsiveness, assurance, and empathy) to the satisfaction of postpartum mothers at Kanagarian Tanjung Barulak working area community health centers Tanjung Emas 2016. Advice can be given expected auxiliary community health centers and village maternity at Kanagarian Tanjung Barulak further improve the quality of service postpartum and conduct client satisfaction surveys on a regular and continuous basis.