Search Repository Universitas Fort De Kock

Pelayanan yang berkualitas berperan penting dalam membentuk kepuasan klien, selain itu juga erat kaitannya dalam menciptakan keuntungan bagi perusahaan. Menurut penelitian Rila Rindi (2016), Hasil penelitiannya dari 18 responden, 11 responden (61,1%) merasa tidak puas dengan pelayanan, waktu pelayanan lama 7 responden (63,3%), kurang ramahnya petugas 5 responden (45,4%), mengatakan puas dengan pelayanan 6 responden (33,3%), Tujuan penelitian mengetahui faktor-faktor yang mempengaruhi kualitas pelayanan kesehatan pasien BPJS di Poli Kebidanan RSUD dr.Rasidin Padang. Penelitian ini bersifat deskriptif analitik dengan menggunakan cross sectional. Penelitian dilaksanakan pada 11 Januari 25 Januari 2019 . Teknik pengumpulan data dengan membagikan kuesioner sebanyak 96 responden. Analisa univariat disajikan dalam bentuk tabel distribusi frekuensi dan analisa bivariat menggunakan uji chi square. Hasil penelitian dengan kualitas pelayanan BPJS kesehatan kurang puas 61 responden (63,5%), waktu tunggu pelayanan lambat 62 responden (64,6%), sarana dan prasarana kurang 57 responden (59,4%), pelayanan tenaga kesehatan kurang baik 65 responden (67,7%), ketersediaan obat tidak lengkap 58 responden (60,4%), hubungan antara waktu tunggu pelayanan dan kualitas pelayanan BPJS Kesehatan. (p value = 0,007),OR=3,64, hubungan antara sarana dan prasarana dan kualitas pelayanan BPJS Kesehatan. (p value = 0,000),OR=5,39, hubungan antara pelayanan tenaga kesehatan dan kualitas pelayanan BPJS Kesehatan. (p value = 0,005), OR=3,90, dan hubungan antara ketersediaan obat dan kualitas pelayanan BPJS Kesehatan. (p value = 0,014), OR=3,18. Dapat disimpulkan bahwa waktu tunggu pelayanan, sarana dan prasarana, pelayanan tenaga kesehatan dan ketersediaan obat mempengaruhi kualitas pelayanan kesehatan pasien BPJS di Poli Kebidanan RSUD dr.Rasidin Padang. Disarankan kepada pihak rumah sakit agar meningkatkan pelayanannya.

Quality service plays an important role in shaping client satisfaction, besides that it is also closely related to creating profits for the company. According to research by Rila Rindi (2016), the results of his research from 18 respondents, 11 respondents (61.1%) felt dissatisfied with the service, the old service time was 7 respondents (63.3%), the officers were less friendly 5 respondents (45.4% ), said that they were satisfied with the service of 6 respondents (33.3%). The purpose of the study was to find out the factors that influence the quality of health services for BPJS patients in the Midwifery Polyclinic of RSUD Dr.Rasidin Padang. This research is descriptive analytic using cross sectional. The study was conducted on January 11 - January 25, 2019. Data collection techniques by distributing questionnaires as many as 96 respondents. Univariate analysis is presented in the form of a frequency distribution table and bivariate analysis using the chi square test. The results of the study with the quality of BPJS health services were less satisfied 61 respondents (63.5%), the service waiting time was slow 62 respondents (64.6%), facilities and infrastructure were less 57 respondents (59.4%), health service personnel were not good 65 respondents (67.7%), incomplete drug availability 58 respondents (60.4%), the relationship between service waiting time and the quality of BPJS Health services. (p value = 0.007), OR = 3.64, the relationship between facilities and infrastructure and the quality of BPJS Health services. (p value = 0,000), OR = 5.39, the relationship between health personnel services and the quality of BPJS Health services. (p value = 0.005), OR = 3.90, and the relationship between drug availability and the quality of BPJS Health services. (p value = 0.014), OR = 3.18. It can be concluded that the waiting time for services, facilities and infrastructure, health care services and availability of drugs affect the quality of health services for BPJS patients in the Midwifery Police Hospital of RSUD Dr.Rasidin Padang. It is recommended that the hospital improve its services.