Search Repository Universitas Fort De Kock

Pelayanan kesehatan yang baik akan membuktikan pelayanan tersebut bermutu baik, karena menjadi pemicu untuk meningkatkan pelayanan. Tujuan pelayanan kesehatan adalah tercapainya derajat kesehatan masyarakat yang memuaskan. Berarti salah satu indikator keberhasilan pelayanan kesehatan adalah kepuasan pasien. Penelitian ini bertujuan mengetahui hubungan mutu pelayanan kesehatan dengan kepuasan pasien rawat jalan di Puskesmas Plus Mandiangin Kota Bukittinggi Tahun 2018. Penelitian ini menggunakan metode deskriptif analitik, pendekatan cross sectional, di Puskesmas Plus Mandiangin Bulan Februari 2018, rata-rata kunjungan pasien Tahun 2016 sebagai jumlah populasi adalah 502 orang per bulan, dan sampel 61 responden yang diambil dengan cara accidental sampling, kemudian dianalisa secara univariat dan bivariat menggunakan uji Chi-Square dengan nilai p0,05. Hasil penelitian menunjukkan bahwa terdapat hubungan antara kehandalan dengan kepuasan pasien (Pvalue=0,011 dan OR=5,2), hubungan antara ketanggapan dengan kepuasan pasien (Pvalue=0,001 dan OR=10,929), hubungan antara jaminan dengan kepuasan pasien (Pvalue=0,000 dan OR=12,4), hubungan antara kepedulian dengan kepuasan pasien (Pvalue=0,003 dan OR=6,364), dan hubungan antara bukti fisik dengan kepuasan pasien (Pvalue=0,004 dan OR=6,462). Disimpulkan ada hubungan mutu pelayanan kesehatan dengan kepuasan pasien rawat jalan di Puskesmas Plus Mandiangin. Diharapkan pihak puskesmas dapat meningkatkan mutudengan memperhatikan kebutuhan pasien.

Good health services will prove that service is of good quality, as it is the trigger for improving services. The purpose of health services is one of the achievements of a satisfactory degree of public health. It means that one the indicator of health services in the Community Health Center is patients satisfaction. This study aims to determine the relationship between health service qualities and patients satisfaction in the Community Health Center Plus Mandiangin Kota Bukittinggi in 2018. Descriptive analytic was used as the design of this research with cross sectional design at Community Health Center Plus Mandiangin on February 2018. The patient who visited this Community Health Center in 2016 chose as population of this research. It was about 502 patients per month and there were 61 respondents taken by accidental sampling as the sample. After that, the data was analyzed by univariat and bivariate by using Chi-Square test with p 0.05. The results of this research showed that there is a relation between reliability and patient satisfaction (Pvalue=0,011 and OR=5,2). Then, the correlation between responsiveness and patient satisfaction (Pvalue=0,001 and OR=10,929). Next, for the relationship between assurance and patient satisfaction(Pvalue=0,000 and OR=12,4). After that, relation between caring and patient satisfaction(Pvalue=0,003 and OR=6,364). Last, for the relationship between physical evidence and patient satisfaction(Pvalue=0,004 and OR=6,462). From the result of the research above, it can be concluded that there isa relation of health service quality with patient satisfaction at Puskesmas Plus Mandiangin. It is expected that the puskesmas can improve the quality by taking into account the needs of the patients.