Search Repository Universitas Fort De Kock

Kepuasan merupakan perasaan seseorang yang diperoleh karena terpenuhinya keinginan, harapan konsumen atas jasa yang diberikan. Tujuan penelitian ini untuk mendeskripsikan, menganalisis, menginterprestasikan kepuasan pasien rawat jalan diRSUD ArosukaTahun 2018. Penelitian ini menggunakan metode deskriptif kualitatif. Wawancara mendalam pada tanggal 25 Juli 2018 sampai 3 Agustus 2018 di RSUD Arosuka. Informan penelitian ini 23 orang untuk dimintai keterangan yaitu, Direktur RSUD Arosuka, 1 Kabid Pelayanan, 1 Kabid Penunjang, 10 Petugas kesehatan dan 10 orang pasien Poli Rawat Jalan RSUD Arosuka Kabupaten Solok. Hasil penelitian menunjukan komponen input tenaga kesehatan, sarana dan prasarana masih belum mencukupi, komponen proses bukti fisik transportasi angkutan umum menuju Rumah Sakit tidak ada, peralatan belum mencukupi, ketanggapan petugas sudah dilaksanakan dengan baik, kehandalan petugas sudah baik walau masih ada tenaga kesehatan memandang status sosial, perhatian dan jaminan sudah dilakukan dengan baik, kepuasan dari pelayanan kesehatan di RSUD sudah dijalankan dengan baik, Kendala dari petugas maupun pasien tidak adanya angkutan umum ke RSUD Arosuka. Kesimpulan dari hasil penelitian ini menyatakan bahwa dengan mengevaluasi pelayanan kesehatan, meningkatkan usaha Rumah Sakit untuk memahami keinginan dan kebutuhan pasien sehingga akhirnya akan menghasilkan kepuasan pasien.

Satisfaction is someones feeling of about fulfillment of desires, the expectations of consumers for the services provided. The purpose of this research was to describe, analyze and interpret the satisfaction of outpatients in RSUD Arosuka in 2018. This research used descriptive qualitative method. It was conducted July 25, 2018 to August 3, 2018 in Arosuka Hospital. The data was collected trough In-depth interviews. 23 people had been asked questions as the informant of this research. They were the director of Arosuka Hospital, 1 Head of Services, 1 Supporting Head, 10 Health Officers and 10 Outpatients of Poly Hospital Arosuka Hospital in Solok. The results of this research showed that from the input components, health workers, facilities and infrastructure were still insufficient. Then, the physical evidence process of transportation of public transportationto the Hospital were not available, the equipment was not sufficient, the responsiveness of the officers was well implemented, the reliability of the officers was good even though there were still health workers looking at the social status. Next, attention and guarantee from the health workers have been carried out well. Then, satisfaction of health services at the RSUD has been carried out well. However, there were some obstacles found from the officers and patients one of them was public transport to RSUD Arosukawere not available. In short, it can be concluded that by evaluating health services, it may increase the hospital effort in order to understand about patients wishes and needs. By doing those efforts, the patients willsatisfy with the hospital services.