Search Repository Universitas Fort De Kock

Penelitian ini dilatarbelakangi oleh beberapa hasil data mengenai ketidakpuasan pasien BPJS terhadap pelayanan yang diberikan rumah sakit. Dari hasil wawancara awal dengan 5 pasien rawat inap 3 diantaranya mengatakan tidak puas dengan pelayanan perawat yang kurang ramah dan 2 pasien tidak puas dengan fasilitas pelayanan. Tujuan penelitian untuk mengetahui faktor-faktor yang berhubungan dengan kepuasan pasien BPJS rawat inap bedah RSUD Solok. Desain penelitian bersifat survey analitik dengan pendekatan cross sectional study. Populasi penelitian adalah semua pasien BPJS yang berobat di rawat inap bedah RSUD Solok. Penelitian dilakukan di rawat inap bedah RSUD Solok bulan Agustus 2016. Dengan teknik pengambilan sampel menggunakan accidental sampling dan jumlah sampel 76 responden. Pengumpulan data menggunakan lembar kuesioner. Data kemudian diolah dengan SPSS. Analisis data yaitu univariat dan bivariat. Hasil penelitian menunjukkan 59 (77,6%) responden mengatakan sumber daya manusia kurang baik, 40 (52,6%) responden mengatakan peralatan lengkap, 60 (78,9%) responden mengatakan komunikasi buruk. Dari hasil uji statistik didapatkan nilai signifikan antara sumber daya manusia dengan tingkat kepuasan pasien BPJS p=0,000, didapatkan nilai signifikan antara peralatan dengan tingkat kepuasan pasien BPJS p=0,121, didapatkan nilai signifikan antara komunikasi dengan tingkat kepuasan pasien BPJS p=0,000. Berdasarkan Hasil penelitian disimpulkan adanya hubungan antara sumber daya manusia, komunikasi dengan tingkat kepuasan pasien BPJS dan tidak adanya hubungan antara peralatan dengan tingkat kepuasan pasien BPJS. Saran peneliti kepada pihak rumah sakit agar lebih meningkatkan kinerja pelayanan sumber daya manusia, kelengkapan fasilitas peralatan dan kemampuan komunikasi yang baik.

This research is motivated by some of the results of data regarding patient dissatisfaction BPJS to services provided by hospitals. From the results of the initial interviews with five inpatients three of them said not satisfied with the service that is less friendly nurse and two patients were not satisfied with the service facility. The aim of research to determine the factors associated with patient satisfaction BPJS inpatient general surgical hospitals Solok. The study design is analytic survey with cross sectional study. The population was all patients who seek treatment BPJS in inpatient general surgical hospitals Solok. Research conducted in inpatient general surgery Solok District Hospital in August 2016. The sampling techniques uses accidental sampling with a sample of 76 respondents. Data is collected using a questionnaire sheet. The data were processed with SPSS. Data analysis is univariate and bivariate. Obtained results showed 59 (77.6%) of respondents said lack of good human resources, 40 (52.6%) of respondents said that the complete equipment, 60 (78.9%) of respondents said poor communications. From the test results obtained statistically significant values among the human resources with the level of patient satisfaction BPJS p = 0.000, obtained significant value between the equipment and the level of patient satisfaction BPJS p = 0.121, obtained significant values between communication with patient satisfaction level BPJS p = 0.000. Based on the results of the study concluded the relationship between the human resources with the level of patient satisfaction BPJS, a lack of correlation between the equipment and the level of patient satisfaction BPJS and their communication links with the level of patient satisfaction BPJS. The researchers suggest that the hospital in order to further improve the service performance of human resources, equipment and facilities completeness good communication skills.