Search Repository Universitas Fort De Kock

Mutu pelayanan kesehatan di Indonesia, bila dipandang dari segi fisik, terlihat bahwa persebaran sarana pelayanan kesehatan baik pusat kesehatan masyarakat (Puskesmas) maupun rumah sakit serta sarana kesehatan lainnya termasuk sarana penunjang dapat dikatakan merata di seluruh pelosok wilayah Indonesia. Penelitian bertujuan untuk mengetahui hubungan mutu pelayanan kesehatan dengan kepuasan pasien di Puskesmas Pauh Pariaman Kota Pariaman Tahun 2016. Penelitian dilakukan dengan menggunakan pendekatan desain cross sectional, dilakukan penelitian terhadap kepuasan pasien dengan menggunakan kuesioner dengan subjek penelitian berjumlah 67 orang yang memenuhi kriteria inklusi. Analisis menggunakan uji chi-square. Variabel independen adalah bukti langsung, kehandalan, ketanggapan, jaminan, kepedulian dan variabel dependen adalah kepuasan pasien. Hasil penelitian menunjukkan diantara 67 responden diketahui bukti langsung sebesar 50 orang (74,6%), kehandalan sebesar 73 orang (55,2), ketanggapan sebesar 42 orang (62,7%), jaminan sebesar 40 orang (59,7%), kepedulian sebesar 50 orang (74,6%), dan kepuasan pasien sebesar 36 orang (53,7%). Hasil uji statistik terdapat hubungan antara kepuasan pasien terhadap bukti langsung didapatkan nilai p = 0,000 dengan OR = 37,333, terhadap kehandalan didapatkan nilai p = 0,001 dengan nilai OR = 6,300, terhadap ketanggapan didapatakan nilai p = 0,012 dengan nilai OR = 4,250, terhadap jaminan didapatkan nilai p = 0,045 dengan nilai OR = 3,157, dan terhadap kepedulian didapatkan nilai p = 0,041 dengan nilai OR = 3,916. Saran dalam penelitian ini terhadap Puskesmas diharapkan lebih meningkatkan mutu pelayanan kesehatan dengan menerapkan dimensi mutu, terutama pada bukti langsung yang akan membuat pasien merasa puas dengan pelayanan yang diberikan, serta petugas diharapkan lebih memperhatikan kelengkapan alat medis, penampilan dan penambahan kursi pada ruang tunggu untuk kenyamanan pasien.

Quality of health services in Indonesia , when viewed in terms of physical , it shows that the distribution of health care facilities both community health centers ( Puskesmas ) and hospitals and other health facilities including the supporting infrastructure can be said to be evenly distributed throughout the territory of Indonesia. The purpose of this study was to determine the relationship of health care quality and patients satisfaction in Puskesmas Kota Pariaman Pariaman Pauh 2016. This secearch was conducted by using cross sectional design approach, conducted a study of patient satisfaction using a questionnaire to the subject of study amounted to 67 people who met the inclusion criteria. This analysis using the chi-square test. As for the independent variable is tangible, reliability, responsiveness, assurance, emphaty, and dependent variable is patient satisfaction. The results showed that among 67 respondents, it is tangible of 50 people (74,6%), reliability of 73 people (55,2%), responsiveness of 42 people (52,7%), assurance of 40 people ( 59,7%), emphaty of 50 people (74,6%), and patient satisfaction of 36 people (53,7%). Statistical test results there is a relationship between patient saticfaction with tangible obtained p value = 0,000 with OR = 37,333, the reliability obtained p value = 0,001 with OR = 6,300, the responsiveness obtained p value = 0,012 with OR = 4,250, the assurance obtained p value = 0,045 with OR = 3,157, the emphaty obtained p value = 0,041 with OR = 3,916. Suggestions in this research to the health center is expected to further improve the quality of healthcare by applying the quality dimensions , especially on direct evidence that would make patients feel satisfied with the services provided, and officers are expected to pay more attention completeness of medical devices , appearance and additional seats in the waiting room for patient comfort .