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Kepuasan pasien adalah salah satu indikator keberhasilan pelayanan kesehatan di rumah sakit pelayanan dinilai memuaskan jika dapat memenuhi harapan pasiennya. Oleh sebab itu, tenaga kesehatan dan BPJS Kesehatan harus memahami kebutuhan pelayanan kesehatan masyarakat yang dilayaninya dalam menentukan cara yang paling efektif menyelenggarakan pelayanan kesehatan bermutu. Survey terhadap 20 orang pasien dimana pasien umum sebanyak 10 orang dan pasien BPJS sebanyak 10 orang dan ternyata terdapat perbedaan prosedur pendaftaran yang didapatkan oleh pasien. Tujuan penelitian untuk mengetahui adakah perbedaan tingkat kepuasan pasien umu dan pasien BPJS Kesehatan terhadap pelayanan rawat inap di bangsal kebidanan RSUD Dr. Achmad Mochtar Bukittinggi Tahun 2018. Metode penelitian deskriptif analitik dengan pendekatan Cross Sectional. Pengumpulan data dilakukan pada bulan Mei Juni 2018. Populasi adalah seluruh pasien yang dirawat di ruang kebidanan RSUD Dr. Achmad Mochtar Bukittinggi, dengan pengambilan sampel secara Purposive sampling, berjumlah 68 orang. Analisa data dilakukan secara univariat dan bivariat menggunakan uji T-Test. Hasil analisis univariat diketahui sebagian besar pasien umum menyatakan puas dengan pelayanan rawat inap di bangsal kebidanan RSAM di bandingkan dengan kepuasan yang dirasakan oleh pasien BPJS berdasarkan prosedur, sarana dan prasarana, reliability, assurance, empathy, dan tangibles, akan tetapi pasien BPJS mengatakan puas dengan pelayanan rawat inap berdasarkan standar mutu Responsiveness. Hasil bivariat dengan melakukan uji Independent Sample T-Test terdapat perbedaan yang sangat signifikan antara tingkat kepuasan pasien umum dan pasien BPJS terhadap pelayanan rawat inap di bangsal kebidanan (p = 0,000 dan Mean different = 2,84) terhadap tingkat kepuasan pasien. Disimpulkan bahwa terdapat perbedaan yang sangat signifikan terhadap tingkat kepuasan pasien umu dan pasien BPJS terhadap pelayanan rawat inap di bangsal kebidanan RSUD Dr. Achmad Mochtar Bukittinggi tahun 2018. Diharapkan pada petugas kesehatan di Ruang Kebidanan agar mensosialisasikan tentang pelayanan BPJS kepada pasien pengguna kartu BPJS, dengan menyediakan brosur atau leaflet tentang persyaratan dan prosedur pelayanan BPJS di ruang kebidanan

Patients satisfaction is one indicator of the health services successfulness. It is considered by satisfactory if it can meet the expectations of patients. Therefore, health workers and BPJS Health have to understand about the health service needs and provide good quality of health services. Based on preliminary survey to 20 patients (10 general patients and 10 BPJS patients), there were differences in registration procedures obtained by patients. The purpose of this research was to find out the difference satisfaction level of general patients and BPJS patients in inpatient services in Dr. Achmad Mochtar Bukittinggi 2018.

This was an analytical descriptive research method with Cross Sectional approach. It was conducted on May to June 2018. All patients treated in Dr. RSUD Achmad Mochtar Bukittinggi were the population of this research. Then, by using purposive sampling, 68 people were chosen as the sample. Next, the data was analyzed by univariate and bivariate analysis with the T-Test. The results of univariate analysis obtained that most of the general patients felt satisfaction with the inpatient services in the RSAM. Meanwhile, BPJS patients felt satisfy with procedures, facilities and infrastructure, reliability, assurance, empathy, and tangibles offered. However, they said it was based on the quality standards of responsiveness. Then, bivariate results showed that there was a significant difference between the level of satisfaction of general patients and BPJS patients for inpatient services in midwifery wards (p = 0,000 and average different = 2.84) to the level of patient satisfaction. Finally, it was concluded that there was a significant difference in the level of satisfaction of general patients and BPJS patients for inpatient services in the midwifery ward of Dr. Achmad Mochtar Bukittinggi in 2018. Then, it is expected that health workers in the midwifery room do the socialization to BPJS patients about how to use BPJS cards. It can be done by providing brochures or leaflets about BPJS service requirements and procedures in the midwifery room.