Search Repository Universitas Fort De Kock

Pelayanan yang berkualitas didasari oleh perilaku caring yang ditampilkan oleh tenaga kesehatan. Dengan sikap caring yang diberikan oleh Bidan maka dapat menimbulkan kepuasaan kepada pasien yang diberikan pelayanan karena pasien merasa pelayanan yang diberikan sesuai dengan apa yang dibutuhkan oleh nya. Penelitian ini bertujuan untuk mengetahui hubungan sikap caring Bidan dengan mutu pelayanan antenatal care di Puskesmas Rasimah Ahmad Dan Nilam Sari Kota Bukittinggi.Jenis penelitian ini adalah penelitian kuantitatif dengan desain Cross sectional. Penelitian ini dilakukan pada tanggal 27 november s/d 19 desember 2017. Teknik pengambilan sampel secara accidental Sampling dengan jumlah 66 responden ibu hamil. Pengolahan data dilakukan secara univariat dan bivariat secara komputerisasi dengan uji chi-Square. Hasil univariat didapatkan 38 (57,6%) responden menyatakan bidan belum caring artinya bidan belum melaksanan unsur caring secara seluruhnya saat memberikan pelayanan dan 38 (57,6%) responden menyatakan tidak puas dengan mutu pelayanan antenatal care pelayanan yang didapatkan belum sesuai dengan harapan pasien. Analisis bivariat didapatkan nilai pvalue 0,013 artinya ada hubungan antara sikap caring Bidan dengan mutu pelayanan antenatal care dan nilai OR=3,793 yang artinya memiliki peluang resiko 3 kali tidak puas terhadap pelayanan apabila bidan bersikap kurang caring pada saat memberikan pelayanan antenatal care. Berdasarkan hasil penelitian ini dapat disimpulkan bahwa mutu pelayanan antental care dipengaruhi oleh sikap caring bidan. Oleh karena itu diharapkan bidan mampu bersikap caring kepada pasien yang di berikan pelayanan agar timbul kepuasan dari pasien yang menerima pelayanan kesehatan.

Quality service is based on caring behavior performed by health workers. With caring behavior given by midwives can lead to satisfaction to patients who are given services because patients feel the services provided in accordance with what is needed by them. This study aims to determine the relationship of midwife caring behavior with the quality of antenatal care service at Rasimah Ahmad and Nilam Sari Community Health Center Bukittinggi City. The type of this research was quantitative research with cross sectional design. This research was conducted on 27 November till 19 December 2017. Sampling technique by accidental sampling with amount of 66 pregnant mother as the respondent. Data univariate and bivariate was processing computerized by chi-square test. Univariate result showed 38 (57,6%) respondents stated that midwife has not caring, means midwife has not done caring element completely while giving services and 38 (57,6%) of respondents expressed dissatisfaction with service quality antenatal care service got not yet in accordance with patient expectation. Bivariate analysis got p-value 0.013 meaning there was correlation between caring behavior of midwife with quality of antenatal care service and value OR = 3,793 which means having risk opportunity 3 times not satisfied to service if midwife is less caring at the time of giving antenatal care service. Based on the results of this study can be concluded that the quality of antenatal care services is influenced by caring midwife behavior. Therefore, midwives are expected to be able to be caring to patients who are given services to arise satisfaction from patients who receive health services.