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Berdasarkan data kunjungan poli gigi di Dinas Kesehatan Kabupaten Padang
Pariaman tahun 2024 diketahui bahwa jumlah kunjungan masyarakat ke poli gigi
masih tergolong rendah. Berdasarkan permenkes RI No 43 tahun 2019 seharusnya
target kunjungan pasien ke poli gigi yaitu 4 % dari jumlah penduduk. Tujuan
penelitian ini adalah untuk menganalisis komponen input, proses dan output yang
mempengaruhi rendahnya kunjungan masyarakat.
Jenis penelitian menggunakan metode kualitatif dengan pendekatan fenomonologi
deskriptif. Tempat penelitian di puskesmas wilayah kerja Dinas Kesehatan
Kabupaten Padang Pariaman pada bulan Desember 2024 sampai Januari 2025.
Informan dalam penelitian ini adalah kepala dinas kesehatan, kabid dinas
kesehatan, dokter gigi, perawat gigi, masyarakat yang berkunjung ke poli gigi.
Pengumpulan data menggunakan panduan wawancara, observasi dan
dokumentasi.
Hasil penelitian menunjukkan bahwa pada komponen input, adanya kebijakan,
SDM, Dana, Sarana, dan Prasarana, serta SOP tetapi implementasinya belum
maksimal. Pada komponen proses sudah ada kebijakan, pengorganisasian,
pelaksanaan, pengawasan, Monitoring dan Evaluasi yang mendukung peningkatan
kunjungan. Pada komponen output, strategi pencapaian target kunjungan belum
optimal karena kurangnya promosi kesehatan gigi serta kolaborasi dengan lintas
program dan lintas sektor.
Kesimpulan dari penelitian ini adalah kebijakan peningkatan kunjungan ke poli
gigi belum optimal akibat kurangnya sosialisasi, keterbatasan SDM, anggaran,
serta strategi promosi. Pengawasan dan evaluasi juga belum efektif, sehingga
diperlukan perbaikan dalam alokasi dana,sarana, sumber daya dan strategi edukasi
agar kunjungan ke poli gigi puskesmas dapat meningkat dan berjalan lebih
maksimal.

Based on data on dental clinic visits at the Padang Pariaman District Health Office
in 2024, it was found that the number of community visits to dental clinics is still
relatively low. According to the Indonesian Ministry of Health Regulation No. 43
of 2019, the target for patient visits to dental clinics should be 4% of the total
population. The aim of this study is to analyze the input, process, and output
components that influence the low number of community visits.
This study employs a qualitative research method with a descriptive
phenomenological approach. The research was conducted at community health
centers (Puskesmas) within the working area of the Padang Pariaman District
Health Office from December 2024 to January 2025. The informants in this study
include the head of the health office, the head of the health department, dentists,
dental nurses, and members of the community who visit the dental clinic. Data
collection methods include interviews, observations, and documentation.
The results of the study indicate that in the input component, policies, human
resources, funding, facilities, infrastructure, and standard operating procedures
(SOPs) are in place, but their implementation has not been optimal. In the process
component, policies, organization, implementation, supervision, monitoring, and
evaluation are present to support increased visits. However, in the output
component, the strategies for achieving visit targets remain suboptimal due to the
lack of dental health promotion and collaboration across programs and sectors.
The conclusion of the study is that policies aimed at increasing visits to dental
clinics have not been effective due to a lack of socialization, limited human
resources, funding constraints, and inadequate promotional strategies. Supervision
and evaluation have also not been effective. Therefore, improvements in budget
allocation, facilities, human resources, and educational strategies are needed to
enhance visits to community health center dental clinics and optimize their
performance.