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Standar kepuasan pasien di pelayanan kesehatan berada dibawah 95% makadi anggap pelayanan kesehatan yang diberikan tidak memenuhi standar minimal atau tidak berkualitas. Tujuan penelitian untuk mengetahui analisa mutu pelayanan kesehatan terhadap kepuasan pasien rawat jalan di RSUD Muko Muko Kabupaten Muko Muko.
Penelitian dilakukan pada bulan Maret 2024. Jenis penelitian adalah mixed method. Populasi adalah pasien rawat jalan di RSUD Mukomuko Kabupaten Muko Muko sebanyak 97 sampel dengan teknik accidental sampling. Analisa data univariat, bivariat dan multivariat serta triangulasi data kualitatif.
Hasil penelitian yang mempengaruhi kepuasan pasien adalah kehandalan tidak baik yaitu (56,7%) p=0,005 OR=3,585, daya tanggap tidak baik (61,9%) p=0,040 OR=2,625, jaminan tidak baik (49,5%) p=0,005 OR=3,590, kepedulian tidak baik (44,3%) p=0,019 OR=2,997, bukti fisik tidak baik (53,6%) p=0,024 OR=2,813, kepuasan pasien tidak puas yaitu 56 orang (57,7%). Variabel dominan adalah kehandalan p=0,019 dengan nilai OR 2,981. Hasil input kebijakan standar Pelayanan Minimal rumah sakit sudah di sosialisasikan namun dalam pelaksanaannya belum optimal. segi SDM Penerapan Standar pelayanan Minimal Rumah sakit oleh petugas belum maksimal, segi pendanaan SPM Sesuai dengan Anggaran yang ada, segi prasarana penerapan standar minimal Kurang memadai .
Kesimpulan penelitian aspek mutu pelayanan yang paling dominanmempengaruhi kepuasan pasien adalah aspek kehandalan. Dari Segi Input kebijakan standar pelayanan minimal rumah sakit sudah di sosialisasikan namun dalam pelaksanaan belum optimal, proses sebagian sudah sesuai standar, output pasien tidak puas dengan pelayanan dirawat jalan. Diharapkan rumah sakit melakukan sosialisasi ulang terhadap Standar Pelayanan Minimal Rumah Sakit.

The standard of patient satisfaction in health services is below 95%, so it is considered that the health services provided do not meet the minimum standards or are not of high quality. The purpose of the study was to determine the analysis of the quality of health services on outpatient satisfaction at Muko Muko Hospital, Muko Muko Regency. The study was conducted in March 2024. The type of research is mixed method. The population is outpatients at Mukomuko Hospital, Muko Muko Regency as many as 97 samples with accidental sampling techniques. Analysis of univariate, bivariate and multivariate data and triangulation of qualitative data. The results of the study were poor reliability (56.7%) p=0.005 OR=3.585, poor responsiveness (61.9%) p=0.040 OR=2.625, bad assurance (49.5%) p=0.005 OR=3.590, bad concern (44.3%) p=0.019 OR=2.997, physical evidence was not good (53.6%) p=0.024 OR=2.813, patient satisfaction was not satisfied which was 56 people (57.7%). The dominant variable reliability p=0.019. The results of the hospital's Minimum Service standard policy input have been socialized but the implementation has not been optimal. In terms of human resources, the implementation of minimum hospital service standards by officers has not been maximized, in terms of SPM funding in accordance with the existing budget, in terms of infrastructure, the implementation of minimum standards is inadequate. The conclusion of the study is that the most dominant aspect of service quality affecting patient satisfaction is the reliability aspect. The input of the hospital's minimum service standard policy has been socialized but the implementation has not been optimal, the process is partly according to standards, the patient output is not satisfied with the service treated. It is expected that the hospital will re-socialize the Hospital's Minimum Service Standards.